Report a Problem

We are always on the lookout for system problems that could impact the delivery of power.

You can help us by reporting details on problems in your area. Just fill in the handy form below.

If you are currently experiencing a power outage, please call our 24/7 emergency call lines at 519-621-3530 or 519-442-2215 to report the outage. Your real time call will trigger Energy+ to investigate and dispatch crews if required.

The online Report a Problem form is not monitored after business hours.

If you are experiencing a power outage, please check our Outage Map to see if the outage has already been reported. 

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